Privacy Policy

1. Information We Collect

Personal Information You Provide

When you contact us, book an appointment, or fill out our online form, we may collect:

• Full name
• Phone number (including WhatsApp)
• Email address (optional)
• Selected service and preferred appointment time
• Any additional notes you provide regarding your health or preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device type (mobile, tablet, desktop)
• IP address and general location data
• Pages visited and time spent on our website
• Referring URLs

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your massage or spa appointments
• Contact you regarding your booking or service inquiry
• Send appointment reminders or follow-up messages (with your consent)
• Improve our website and services based on user feedback
• Comply with legal obligations
• Respond to inquiries and provide customer support

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Confidentiality of Health Information

Any health-related information you share with our therapists — including injury history, medical conditions, or pressure preferences — is treated with strict confidentiality. This information is used solely to tailor your massage session for safety and comfort and is never shared with outside parties.

4. Sharing Your Information

We may share your information only in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers (e.g., website hosting, analytics tools) who help us operate our website. These parties are contractually bound to keep your data secure.
• Legal requirements: We may disclose your information if required by law or in response to lawful requests by public authorities.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable steps to protect your data.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically for any changes.